Politique d’expédition

1. Order Processing Time

  • All orders are processed within 1–3 business days after your payment is successfully confirmed.

  • Orders placed on weekends or U.S. public holidays will be processed on the next business day.

  • During peak holiday seasons or promotional events, processing times may be slightly extended.

  • Once your order ships, you will automatically receive a confirmation email containing your tracking information.

  • Order Cut-off Time: 5:00 PM (GMT-5 / EST) from Monday to Friday. Orders placed after this time will begin processing on the next business day.

2. Shipping Fees & Free Shipping

Shipping fees are calculated dynamically at checkout based on your delivery location, package weight, and size.

  • Free Standard Shipping: Applied automatically to all U.S. orders over $50.

  • Orders Under $50:  A flat rate of $3 applies to all standard shipments within the United States.

3. Shipping Origin & Estimated Delivery Time

While our corporate offices are located in Vietnam and Hong Kong, all our products are stocked in and shipped directly from our fulfillment warehouses located within the United States (including Amazon fulfillment centers). This ensures the fastest and most reliable delivery for our U.S. customers.

  • Standard Shipping Area: Within the United States.

  • Estimated Delivery: 5–10 business days after the order has been processed.

  • Total Estimated Time: You can expect to receive your package within 6–13 business days from the date your order is placed.

We partner with reliable U.S. carriers including USPS, UPS, and FedEx for final local delivery. Please note that delivery times are estimates and may vary due to carrier delays, severe weather, or peak holiday seasons.

4. Delivery Restrictions (PO Boxes & Military Addresses)

  • We do ship to PO Boxes via USPS.

  • However, we cannot deliver to APO/FPO/DPO military addresses at this time. If you provide a military address, we will contact you to update it to a physical U.S. address.

5. Order Tracking

Once your package is handed over to the carrier, you will receive an email with a tracking number and a direct tracking link.

  • Please allow 24–48 hours for the tracking information to update on the carrier's system.

  • You can also monitor your order status directly through our website.

6. Delivery Issues & Lost Packages

RESPECTED BRO is committed to customer satisfaction, but we are not responsible for delays caused by severe weather, carrier disruptions, or force majeure events.

  • Lost or Damaged Packages: If your tracking status shows "Delivered" but you haven't received your package, or if it is lost in transit, please contact us within 7 days of the estimated delivery date. We will work with the carrier to investigate and provide a replacement or refund if eligible.

  • Refused Packages: If a delivery is refused by the recipient without prior authorization, or if the carrier returns it after multiple failed delivery attempts, the customer will be responsible for the return shipping fees, which will be deducted from your refund.

7. Incorrect Shipping Address

Customers are strictly responsible for providing accurate and complete shipping information at checkout.

  • If an incorrect address is provided and the package is returned to us, you will be responsible for any additional shipping fees to reship the item.

  • RESPECTED BRO is not responsible for packages that are permanently lost or delivered to the wrong location due to incorrect details provided by the customer.

8. Taxes and Duties

For United States orders, standard sales tax (if applicable) will be calculated and displayed clearly at checkout. Since our products are shipped directly from domestic U.S. warehouses, customers will not be responsible for any additional customs duties or international import taxes upon delivery.

Need Help?

If you have any questions or experience any issues with your delivery, our support team is here to help:

  • 📧Email: support@respectedbro.com

  • ☎Phone: (+84) 961 583 777

  • 📍 Business Address:
    • Address 1: No. 02 Do The Chap, An Hai Ward, Da Nang City, Vietnam
    • Address 2: Flat/Room 917B, Block A, 9/F, New Mandarin Plaza, No. 14 Science Museum Road, Tsim Sha Tsui, Kowloon, Hong Kong